Thursday, May 10, 2012

Dear Ben, nighty night

another open letter to Ben and the Pinterest team

{and why you guys should have a help desk instead of a zen desk)

point is: I'm back and so my boards!!

DAY 3: {that's where we were}

After I posted my previous open letter to Ben, I shared it on my Facebook page, and on the wall of Pinterest's Facebook page.
I wrote on their wall on day two explaining what was happening and just got few answer about things will get fixed and be just fine.

Then, I was checking back on the Pinterest's page to see what was going on.
And there were several other people complaining that their accounts were being deactivated.
In the meantime, also some of my readers commented on my post saying that their account was deactivated.
At least, Ben wasn't angry only at me. He was onto somebody else as well. 

{I just checked and all of these message on the Pinterest's Facebook wall aren't there anymore.}

Someone wrote that in California at that time were only 8 am and Pinterest is such a small company, to give the time to react, that he/she wasn't even sure they were working 24/7. 

Some others wrote that they are being spammed so badly, that they deactivated a ton of accounts and lots of people got caught into the crossfire.

But I'll get to that later.

At some point,  on the Facebook page (note, never got a peep from my previous requests) somebody answer the request of help of another user being deactivated and writes to go on a link and fill up a request to be reactivated.

Here's the link with all the instructions on what to do.

Yes, you're reading that right: Pinterest's help desk is called ZEN DESK!

" In common lexicon, the phrase "being zen" or "having a zen 
attitude" has come to mean viewing life calmly with equanimity."


You follow the steps, and few seconds later you'll get an email to verify your email address (just like when you sign up to a website). 
And clicked.
one second: auto-reponse (quite a loooong auto-reponse)
click on the link yada yada yada 
click.  guess what?
the account is still deactivated.

Went back to the Facebook page. 
Wrote that nothing is happening even with the link being posted.
I'm being told that my situation is so recent, wait and they'll get it fixed.

At the end of the long auto-reponse, there is this sentence:

"If you’re still unable to reactivate your Pinterest account, respond to this email and try to let us know as many details as possible such as your Pinterest username, the error message you see when you try to reactivate your account."

- Hit 'reply' and write that your account is still not active.

- You'll get another auto-reponse stating that your case has been "re-opened".

Wait. Have an ice-cream, Walk your dog (this is what I really did)
and few hours later...

Hi Donatella,

Sorry! Your account was deactivated because a significant number of your pins were linking to spam. Before pinning or repinning, please try to follow the link on the pin to ensure it's relevant to the image. We are working to automatically detect and stop spam, and we appreciate your help keeping our content high-quality in the meantime.

I reactivated your account. Just go back to and you should be back pinning in no time!

Dear Ben,
Thank you for rehabilitate me. I'm going to sleep tight tonight. 
But let's just make a point and be fair: all of my pins have been followed to their links and I AM sure they were relevant to the image: none of them were spam. 
You cannot tell me that you're a small company and you have no time to address all the issues in short time, and then check tons of accounts and their contents (tons of pins) and say that 'several were linking to spam', either you're small and have no resources to do this, or your big enough (does multi-million company means big enough on your books?) and you can check all of these data.

Because people have brains and actually process what they are being told.

The "small company" about Pinterest came up quite a few times these past few days.
.... let's define SMALL COMPANY:


Thanks for liking me again, Ben. 
Sorry if I'm being a big sarcastic at this point: but hey, I never said I was Zen.
Nighty night.

xox, d. 
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